Frequently asked questions.

All of the doctors and nurse practitioners on the Hedfirst platform are US-licensed healthcare professionals. Each doctor or nurse practitioner undergoes an extensive background check and license verification process.
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When you message or talk with a doctor or nurse practitioner on the Hedfirst platform, you can see their resume, medical license, and credentials any time you want. Just click on their name in the messaging thread in your account and take a look.
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Hedfirst is supported by a team of qualified healthcare professionals including board-certified physicians, experienced nurse practitioners, and specialists in primary care, family medicine, and telehealth. Our medical team ensures all treatment protocols follow evidence-based guidelines and best practices in virtual care. Learn more about our medical team here.

In order to receive treatment through Hedfirst, you need to have seen a healthcare provider within the last three years. If you haven't seen a healthcare provider in the past three years, you're not a good fit for Hedfirst's service.

Hedfirst is a complement to—not a replacement of—your primary care provider (PCP). It's important to keep your PCP and any other healthcare providers involved in your care up to date with your care through Hedfirst. You can head to your account and message the medical support team any time you want to share your medical information with your PCP or other healthcare providers.

Yes. Hedfirst has built telemedicine technologies to enable doctors and nurse practitioners to practice medicine and take care of patients remotely. Every doctor or nurse practitioner you interact with is licensed to prescribe medicine and treat patients in your state. If you have feedback about the platform or a complaint regarding a doctor or nurse practitioner on the Hedfirst platform, please contact us.

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It's also important that you only upload pictures of yourself and your ID (not someone else's) and that you take those pictures during the online visit. Healthcare professionals can only be effective when they have accurate, current information about your case—both in telemedicine and in-person visits.
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Doctors and nurse practitioners on the Hedfirst platform depend solely on the information you provide during your visit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it's necessary to read the personalized treatment plan your doctor or nurse practitioner sends you before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

After your online visit, a doctor or nurse practitioner will complete their initial review of your medical history within 24 hours.
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If you've been waiting longer than this, please email support@hedfirst.com and we'll take care of it.
Can I video chat with a healthcare professional?
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After you've finished your initial online visit and a doctor or nurse practitioner has decided you're a good candidate for telemedicine, you can speak with a doctor or nurse practitioner via messaging, phone call, or a video conference any time you like.

In case you need to meet or follow up with an in-person physician outside of the Hedfirst-affiliated network, there are a few resources you can use to find one:
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To find a Primary Care Physician: Zocdoc.
To find a Federally Qualified Health Center: HRSA health center finder.
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These sites are not affiliated with Hedfirst, nor are the physicians that appear in searches using these sites. Please contact their offices directly to make an appointment, to confirm insurance coverage, or to ask any other questions.

It depends. Telemedicine laws vary by state. A small number of states require a provider and patient to chat via video. If you live in one of those states, after your initial online visit, a doctor or nurse practitioner will reach out to set up a convenient time to chat.

You do not need to already have a prescription or a referral to use Hedfirst. The doctors and nurse practitioners on the Hedfirst platform will write a prescription if they deem it safe and appropriate for you after your online visit.

If you choose our pharmacy network, we'll ship your treatment to you in our discreet packaging. We offer free shipping on every order, as well as customer support 365 days a year.
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You can always choose your own pharmacy, although Hedfirst cannot guarantee the pricing of the medications processed outside of our pharmacy network. It's also important that your pharmacy is able to receive e-prescriptions and that it's part of the Surescripts Network (the Surescripts Network includes 95% of pharmacies across the country).

Your doctor or nurse practitioner will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:
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A photo of your government-issued ID Must include: – First & last name – Photo – Date of birth – ID expiration date (cannot be expired).
A clear photo of your face Cannot include: – Sunglasses, hats, or other facial obstructions – Family photos – Filters – Pictures of a picture.
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We'll use these photos only to confirm that the pictures match each other. If you have any questions about how to upload your photos, please email suppot@hedfirst.com.

In an emergency, please call 9-1-1 immediately.

ZolmEase™ is a compounded medication that combines Zolmitriptan (2.5mg) and Ondansetron (4mg) in one convenient oral dissolving tablet for fast-acting relief of both migraine pain and associated nausea.

ZolmEase™ works through a dual-action approach. The zolmitriptan component targets migraine pain by constricting blood vessels and blocking pain signals in the brain, while ondansetron specifically blocks the chemical signals that cause nausea and vomiting. The oral dissolving format allows for rapid absorption, even during active nausea.

Yes, ZolmEase™ requires a prescription from a licensed healthcare provider. Our telemedicine platform makes it easy to consult with a provider who can determine if ZolmEase™ is right for you.

Patients may begin to experience initial relief from both migraine pain and nausea as quickly as 15-30 minutes after taking ZolmEase™. The oral dissolving format allows for rapid absorption through the mouth's tissues, which can lead to faster onset of action compared to traditional tablets.

ZolmEase™ is particularly effective for migraine sufferers who experience moderate to severe nausea with their attacks. It may be especially beneficial for those who have difficulty taking traditional pills during a migraine or who find their nausea interferes with other medications' effectiveness.

Common side effects may include mild drowsiness, dry mouth, or temporary taste changes from the dissolving tablet. More serious side effects are rare but possible. Your healthcare provider will review your medical history to ensure ZolmEase™ is safe for you, particularly if you have heart conditions or are taking certain antidepressants.

Always inform your healthcare provider about all medications you're taking. ZolmEase™ may interact with certain medications, particularly other serotonin-affecting drugs or anti-nausea medications. Your provider will review your current medications to prevent any potentially harmful interactions.

Unlike traditional migraine medications, ZolmEase™ combines migraine pain relief with powerful anti-nausea medication in a single oral dissolving tablet. This unique format ensures reliable delivery of medication even when swallowing pills is difficult due to nausea.

SumaRelief™ is a compounded medication that combines Sumatriptan and Naproxen into one convenient capsule for fast and effective migraine relief.

Sumatriptan reduce migraine pain, while Naproxen reduces inflammation and swelling. Together, they address multiple migraine triggers for comprehensive relief.

Yes, SumaRelief™ requires a prescription. Your healthcare provider will determine if this treatment is right for you during your consultation.

Most patients experience relief within 30 minutes to 2 hours after taking SumaRelief™, making it an effective solution for acute migraine episodes.

Some patients may experience mild side effects such as nausea, dizziness, or fatigue. Your healthcare provider will discuss potential risks and benefits before prescribing.

SumaRelief™ may interact with certain medications, such as blood pressure medications or antidepressants. Be sure to share your full medical history with your provider to ensure safe use.

SumaRelief™ combines two proven migraine treatments into a single medication to address both pain and inflammation, providing a more comprehensive approach than single-action treatments.

MigraCalm™ is a topical treatment specifically designed to provide fast, effective relief from migraine pain, inflammation, and nausea through absorption into the skin.

MigraCalm™ combines ketoprofen, lidocaine, and metoclopramide to target pain, reduce inflammation, and ease nausea directly through the skin. It provides fast relief and long-lasting comfort.

Yes, MigraCalm™ requires a prescription. You can consult with a healthcare provider online to receive approval for your treatment.

Many users experience relief within 30 minutes of applying MigraCalm™. However, the time it takes for full relief can vary depending on individual response.

MigraCalm™ is especially effective for migraines accompanied by nausea or moderate to severe pain. It may not be suitable for all types of headaches. Consult with your healthcare provider to determine if it's right for you.

As with any medication, side effects are possible. Some users may experience skin irritation or allergic reactions. If you experience any adverse effects, discontinue use and consult your healthcare provider.

Yes, MigraCalm™ can be used alongside other migraine treatments, but you should always consult your healthcare provider before combining medications. Additionally, avoid using multiple topical products on the same area to prevent skin irritation.

MigraCalm™ offers a unique approach by providing fast relief through topical application, avoiding the digestive system. This can be particularly beneficial when nausea prevents taking oral medications.

IndoRelief™ is a triple-action medication designed to tackle migraine pain, inflammation, and neurological causes with a unique combination of Indomethacin, Magnesium, and Rizatriptan.

IndoRelief™ combines inflammation control, mineral support, and migraine-specific medication in one capsule. It reduces swelling, regulates nerve function, and targets pain at its source.

Yes, you will need a prescription to order IndoRelief™. A healthcare provider will review your case and determine the best treatment for your needs.

Depending on individual response, patients typically experience relief within 30-60 minutes. The combination of active ingredients helps to quickly relieve pain and reduce the likelihood of recurrence.

IndoRelief™ is best for patients who experience moderate to severe migraines with both inflammation and neurological symptoms. Consult your healthcare provider to determine if it's right for you.

As with any medication, side effects may occur. Common side effects include gastrointestinal discomfort, dizziness, or mild allergic reactions. Contact your healthcare provider if you experience any unusual symptoms.

Yes, IndoRelief™ can be taken alongside other migraine treatments. However, consult your healthcare provider before combining it with other NSAIDs or serotonin-modulating medications, as these combinations may increase the risk of side effects, including serotonin syndrome.

IndoRelief™ is unique because it combines three powerful ingredients into one convenient capsule, targeting multiple aspects of migraine relief: inflammation, mineral support, and pain reduction.

NeurEase™ is a daily migraine prevention compound that combines sumatriptan and duloxetine to address both physical pain and emotional well-being.

Sumatriptan reduces migraine frequency and intensity by stabilizing blood vessels, while duloxetine supports mood by regulating serotonin and norepinephrine levels.

Yes, NeurEase™ requires a prescription. Your provider will determine if it’s right for you during the consultation.

Most patients notice a reduction in migraine frequency and an improvement in mood within 2–4 weeks of consistent use.

Mild side effects may include nausea, fatigue, or dry mouth. Serious side effects are rare and will be discussed with your provider during the consultation.

Your provider will review your medical history and current medications to ensure there are no contraindications with NeurEase™.

NeurEase™ is unique in addressing both the physical pain of migraines and the emotional stress they cause. This dual-action approach provides comprehensive relief for patients who need more than standard migraine prevention.