Privacy Policy.
Introduction
Hedfirst, LLC ("Hedfirst," "we," "us," or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services (collectively, the "Services").
By accessing or using our Services, you agree to this Privacy Policy. If you do not agree, please refrain from using our Services.
Protected Health Information (PHI) & HIPAA Compliance
This Privacy Policy does not apply to information collected within the password-protected sections of our Services, which are used for medical consultations and are subject to the Health Insurance Portability and Accountability Act ("HIPAA"). If you use our telehealth platform, your Protected Health Information (PHI) is governed by our Notice of Privacy Practices, which is available on our platform.
Information We Collect
Information You Provide Directly
We collect personal information when you:
- Register for an account
- Fill out forms or surveys
- Purchase products or services
- Contact customer support
This information may include, but is not limited to:
- Name
- Email address
- Phone number
- Date of birth
- Address
- Payment and financial details
- Any other information you provide to us
Information We Collect Automatically
We automatically collect certain data when you use our Services, including:
- IP address
- Device information (browser type, operating system, etc.)
- Browsing behavior through cookies, web beacons, and similar technologies
Information Collected by Third Parties
Certain third parties may collect data about your use of our Services, including:
- Analytics providers (e.g., Google Analytics)
- Advertising networks
- Mobile service providers
We do not control how these third parties use your information, and their data collection practices are governed by their own privacy policies.
How We Use Your Information
We use your information for the following purposes:
- To provide and improve our Services
- To communicate with you about updates, promotions, and events
- To personalize your experience on our website
- To process payments and fulfill orders
- To analyze trends and user behavior
- To comply with legal and regulatory obligations
We may also use de-identified and anonymized data for research and business purposes.
How We Share Your Information
We may share your personal information with:
- Service Providers: To assist in operating and maintaining our Services
- Marketing Partners: To provide personalized promotions (where permitted by law)
- Legal Compliance: To comply with court orders, laws, or regulatory requirements
- Business Transfers: In connection with a merger, sale, or acquisition
We do not sell your personal information for monetary compensation.
Data Security
We implement administrative, technical, and physical security measures to protect your personal information. However, no method of online transmission is 100% secure. Users are responsible for maintaining the confidentiality of their login credentials.
Retention of Your Information
We retain your personal data for as long as necessary to provide our Services and fulfill legal obligations. The retention period depends on the type of information and applicable laws.
Your Rights & Choices
Access, Correction, and Deletion
You may request access to, correction of, or deletion of your personal data by contacting us at support@hedfirst.com.
Opt-Out of Marketing Communications
You can opt out of marketing emails by clicking the "unsubscribe" link in any email or by contacting us directly.
State-Specific Privacy Rights
California Residents (CCPA Compliance)
If we become subject to the California Consumer Privacy Act (CCPA), California residents will have the right to:
- Request access to the personal data we collect
- Request deletion of their data
- Opt out of the sale of personal information
To exercise these rights, contact support@hedfirst.com or call +1 888-427-1796.
Virginia, Colorado, Connecticut, and Utah Residents
Residents of these states may have additional rights, including:
- Confirm whether we process their personal data
- Request access, correction, or deletion of their data
- Opt out of targeted advertising and profiling
Nevada Residents
Nevada residents can opt out of data sales by contacting support@hedfirst.com.
Children's Privacy
We do not knowingly collect personal information from children under 13 without parental consent. If we learn that we have inadvertently collected data from a child under 13, we will delete it promptly.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website performance. You can adjust your browser settings to refuse cookies, but this may impact certain functionalities.
Notification of Changes
We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page with a revised "Last Updated" date. If significant changes are made, we will notify users via email or a notice on our website.
Contact Information
If you have any questions or concerns about this Privacy Policy, you can reach us at:
- Email: support@hedfirst.com
- Phone: +1 888-427-1796
This Privacy Policy ensures compliance with HIPAA, CCPA, and other relevant privacy laws while providing clear guidelines on data handling. Please review it regularly for updates.